Refund and Returns Policy

Return & Exchange Policy — Taha Trader

At Taha Trader, we want you to be fully satisfied with your purchase. Please read our return and exchange policy carefully before placing an order.

1. Return Window

You may request a return or exchange within 7 days of receiving your order. Requests made after this period will not be accepted.

2. Eligibility for Return

To be eligible for a return, the product must meet the following conditions:

  • The item must be unused, unopened, and in its original condition.
  • Original packaging, box, and accessories (chargers, cables, manuals, warranty cards, etc.) must be intact and included.
  • The product must not show any signs of physical damage, scratches, or misuse.
  • Proof of purchase (order number, invoice, or receipt) must be provided.

3. Non-Returnable Items

For hygiene, safety, and product-integrity reasons, the following items cannot be returned or exchanged:

  • Earphones, headphones, and earbuds (once opened/used)
  • Screen protectors and tempered glass (once applied/opened)
  • Any item marked as “Final Sale” or “Non-Returnable” at the time of purchase
  • Products with a broken/tampered seal or missing accessories

4. Damaged or Defective Products

If you receive a damaged, defective, or wrong item:

  • You must inform us within 48 hours of delivery via WhatsApp or phone.
  • Please share clear photos/videos of the product and packaging as proof.
  • After verification, we will offer a free replacement or a full refund, as applicable.

5. Return Process

  1. Contact us via WhatsApp or call our support number to request a return.
  2. Share your order number, reason for return, and photos of the product (if damaged/defective).
  3. Once approved, pack the item securely with all original accessories and packaging.
  4. Ship or hand over the item as instructed by our team.

6. Refunds

  • Refunds are processed only after the returned item is received and inspected.
  • Approved refunds will be issued via the original payment method (JazzCash/Bank Transfer) or as store credit, as agreed with the customer.
  • Refunds for Cash on Delivery orders will be made via Bank Transfer or JazzCash.
  • Refund processing may take 3–7 business days after approval.

7. Exchange Policy

  • Exchanges are allowed within 7 days for wrong size, wrong model, or manufacturing defects, subject to stock availability.
  • If the desired replacement is unavailable, a refund or store credit will be offered instead.

8. Return Shipping Charges

  • If the return is due to our error (wrong/damaged/defective item), Taha Trader will bear the return shipping cost.
  • If the return is due to a change of mind or customer preference, the customer will bear the shipping charges both ways.

9. Warranty Claims

  • Products with manufacturer warranty (if applicable) will be handled as per the respective brand’s warranty policy, separate from this return policy.

10. Changes to This Policy

Taha Trader reserves the right to update or modify this Return & Exchange Policy at any time without prior notice.

Need help?
We’re here to help you on product questions before you order.
Email: [taha.trades72@gmail.com]
WhatsApp: [+92-339-0628626]